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Department of Education Federal Student Aid Ombudsman

Student Loan Dispute Resolution

When a borrower has an issue with a student loan, they may try calling their loan servicer, a lawyer, or the Department of Education (DOE) Federal Aid Ombudsman's office. At the Law Office of Simon Goldenberg PLLC, we help defaulted borrowers explore their resolution options, which may include consolidation, rehabilitation, forgiveness, or even a settlement to reduce the student loan debt. However, these services are not necessarily the right fit for everyone.

For example, there was a borrower who had paid off his federal student loans, or at least he thought he did. The borrower's bank pulled back a portion of the funds that were paid to the lender over a year after the payment was made. This caused the lender to re-activate the balance and retroactively tack on the interest that had accrued.

Although our lawyers try to be of assistance where possible, in situations where the borrowers goal is other then resolving a defaulted loan, we may recommend they contact the Federal Student Aid Ombudsman.

The Ombudman's office may assist with issues pertaining to:

  1. FFEL - Federal Family Education Loans
  2. Federal Direct Loans
  3. Federal Consolidation Loans
  4. Perkins Loans
  5. Federally Guaranteed Student Loans

According to their website, they are a neutral resource for federal student loan dispute resolution. Calls with them are confidential.

Contact Information For the Federal Student Aid Ombudsman

Federal Ombudsman Group Phone Number: 1-877-557-2575

Federal Ombudsman Correspondance Address:

  • U.S. Department of Education
  • FSA Ombudsman Group
  • P.O. Box 1843
  • Monticello, KY 42633

Website Contact Form: FSA Ombsudman

New York City Student Loan Attorneys

The Law Office of Simon Goldenberg PLLC is a private law firm operating in New York City and assisting with legal matters throughout the State of New York. Our Student Loans Lawyers are based in Brooklyn, NY, with satellite offices in Manhattan, NYC, Great Neck, Long Island, and in Binghamton, New York.

We are not affiliated with the Department of Education, the Federal Student Aid Ombudsman, or any governmental entity. A borrower of a student loan may seek to resolve their issues without the assistance of an Attorney. Some elect to hire a New York City Attorney for their student loans as they can appreciate the benefits and time-savings of having an experienced professional help them navigate what could be at times a complex process.

If you are struggling with defaulted accounts, get in touch with us today to schedule your complimentary initial evaluation with our student debt lawyers. Call the Law Office of Simon Goldenberg, PLLC today!

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