Valentine & Kebartas, Inc.
Have you received a collection letter or phone call from Valentine &
Kebartas, Inc. relating to your Federal or private student loan originally
serviced by Navient/Sallie? Know that you are not alone!
Valentine & Kebartas, Inc. is a full service account receivable management
company founded in 1994 by Bob Kebartas and Cheryl Valentine. They are
not a law firm. Valentine & Kebartas specialize in education debt
collection including student loans, but they also work with credit card
companies, insurance companies, utility companies, and retailers in collecting
on their delinquent debt. Their most notorious client is Navient Solutions,
Inc., formerly known as Sallie Mae, the large servicer of both Federal
and private student loans. If you have a defaulted student loan originally
serviced by Navient/Sallie Mae, odds are it is now being collected on
by Valentine & Kebartas.
Valentine & Kebartas, Inc. is based in Massachusetts with their office
located at 15 Union Street, Lawrence, Massachusetts 01840. They can be
reached at 978-975-0799, 480-696-5658 and 800-731-7766.
Valentine & Kebartas has an A+ better business rating with the Better
Business Bureau (BBB) but are not accredited with the bureau. They have
closed 6 complaints against them with the BBB in the last 12 months, and
15 complaints in the last 3 years. Furthermore, Valentine & Kebartas
has had 37 complaints brought against them in the last 2 years with the
Federal Consumer Financial Protection Bureau (CFPB).
Federal Cases Brought Against Valentine & Kebartas, Inc.
In Bailey v. Chase Bank USA, N.A. and Valentine and Kebartas, Inc., 2010
WL 4867963 (S.D.WV. 2010), an action was brought by a consumer against
Chase Bank and Valentine & Kebartas for violations of the Fair Debt
Collection Practices Act alleging that Valentine & Kebartas excessively
called the consumer over 100 times, including after the consumer retained
the assistance of counsel.